0800 437 0118

Frequently Asked Questions

How much will it cost?

To determine an accurate cost for your removal and relocation it is ideal for us to visit your home as there are many factors involved, such as, quantity of staff required, size of transporter, materials, access, etc. With all this information we can provide you with an accurate quotation tailored to your specific needs.

How much notice is required for a booking?

Uk household removals are usually booked between 7-14 days before the completion date. For European removals it is ideally at least 21 days before the expected move. International relocations require as much notice as possible.

How can I pay?

No deposits are required at the time of booking; however cleared funds must be received in full 7 days prior to the move start date. Payment can be made by cheque via the post or in person at our office, credit or debit card over the telephone or in person, or via online transfer. Please note there is a 3% administration charge on credit cards. Debit cards are free of charge.

Do you have full-time staff?

We only use full-time, trained staff. We have heard some horror stories about removal companies taking on too much work and having to use agency staff who are not experienced, but we will never do that. We will only take on as much work as we can using our own staff.

What does it mean to be a member of the B.A.R?

The British Association of Removers has been promoting excellence within the Removals Industry for more than a century. We are full members of the BAR and maintain the high standards of service, facilities, equipment and professional staff that they require. We adhere to a strict Code of Practice that is governed by the Trading Standards Institute to ensure we promote the highest levels of customer care.

What areas do you cover?

We are based in Kingsley, near the Hampshire and Surrey borders. Our locality ensure we can offer removals in Farnham, Basingstoke, Aldershot, Alton, Guildford and surrounding areas. Whilst many of our successful removals are local to us, we cover the whole of the United Kingdom and Europe with our own transport, as well as international removals with our worldwide partners. We can move you from or to virtually anywhere in the world.

What size are your vehicles?

We operate a range of vehicles from 3.5 ton vans to 17 ton purpose built removal transporters. They are kept to a very high standard and are inspected every 8 weeks in line with the ministry of transport requirements. We will need to know about any problems with access at both properties before we can provide a quotation. Information regarding access that is not advised can disrupt the move considerably. If advised we can arrange to have small vehicles to unload into (tranship) from the large vehicle and deliver where access is a problem.

How do I arrange for a parking bay suspension?

It is usually the local council who deal with this matter. Contact your local office who will arrange this for you in advance of your removal day.

Do you dismantle/re-erect my beds, wardrobes etc?

Unless this was agreed at the quotation stage, then all items needing dismantling/re-erection are expected to be dismantled and ready to move prior to our arrival. If agreed at the quotation stage our staff will carry this out. It is essential that we know at the quotation stage so that we can provide the required staff and tools.

Do I need to unpack my chest of drawers?

Items such as clothing, bedding etc can be left in. Please remove any books, magazines or breakable items. Self assembly furniture does not respond well to moving so this type of furniture must only be moved completely empty.

Should I empty my freezer?

It is advisable to use all frozen food before your removal day but if there is some food left and it is a local move we can load the freezer last and off load it first.

What should I do with my gas cylinders and flammable liquids?

Gas cylinders cannot be transported on our vehicles. Flammable liquids, however contained, must not be submitted for removal either. These items are not covered under our insurance. Other arrangements must be made for their transportation. Equipment such as garden lawnmowers and chainsaws must be drained of all liquids beforehand.

Will you empty my loft and put items back in my new loft?

Unless the loft has a fitted staircase, is boarded and lit our insurance does not cover our staff to enter. Please make sure it is emptied prior to packing/removal or discuss the options with our assessor.

Does my furniture get placed to my requirements?

It is always best if you have an idea of where you want things to go beforehand. Our staff will endeavour to arrange the rooms to your liking but will not have the time to continually re-arrange rooms.

What size are your storage containers?

Our warehouse containers are 7 ft x 5 ft x 7 ft, holding approximately 250 cubic feet or 7 cubic metres. These are standard industry size ideal for fork-lifting on and off of vehicles allowing us to load and unload directly at your premises resulting in minimum handling. We also have marine containers that are available for self storage, these are 20 ft x 8 ft x 8 ft, holding approximately 1200 cubic feet or 34 cubic metres.

How long can I store for?

You can store for as long or short a period as you need. Storage is charged weekly, is payable in advance and is charged for 4 weekly.

How can I pay for my storage?

You can pay by cheque, credit or debit card. The most popular option is to pay by standing order.

What items are not able to be stored?

Any flammable items, gas bottles, plants, any opened food stuff such as oils, sauces, etc.

Can I gain access to my goods whilst they are in storage?

Access can be arranged through our office. We will need as much notice as possible and there will be a handling charge per container.

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